General questions
For general questions about The Sweet Spot, email our team or call during shop hours.
Customer help and business inquiries
Get help with a visit or order, reach our media team, discuss a partnership or find the right contact for one of our Virginia Beach and Chesapeake shops.
Choose the contact route that matches your question so it reaches the right team.
For general questions about The Sweet Spot, email our team or call during shop hours.
For an order already placed, contact the shop shown on your confirmation. Third-party delivery issues should also be reported through the delivery platform.
Parking, seating, accessibility and current hours are listed on each store page. Choose a location before calling.
For interviews, statements, brand information, filming requests or approved media assets, visit the newsroom or email mery@iamthesweetspot.com.
If you have a collaboration or community idea, send an exploratory inquiry with the organization, date and request details. Submission does not promise program availability, pricing, fulfillment or participation; any arrangement must be reviewed and agreed in writing.
Review the franchise opportunity and submit your interest through the dedicated franchising page.
Find answers about menus, flavors, dietary questions, online ordering, locations, gift cards and Igloo Lounge reservations.