FAQ

The Sweet Spot is a premium dessert bar.

We serve explosive milkshakes in mason jars you get to keep as souvenirs. Indulge in our pink funnel cakes made fresh to order, crispy churros fried to perfection, and real premium ice cream — never frozen desserts or custard. We also offer donuts, refreshing lemonade and boba drinks, dairy-free and vegan fruit smoothies, and authentic Italian coffee.

Every dessert is handcrafted to order and nothing is made in advance.

We currently serve the Virginia Beach and Chesapeake areas. Visit our Locations page for addresses and new openings.

Sunday–Thursday: 1:00 pm – 10:00 pm.
Friday–Saturday: 1:00 pm – 11:00 pm.
Hours may change, Visit our Locations

Yes! Every explosive milkshake comes in a mason jar you keep. Bring it back for $2 off your next shake.

We take allergies seriously, but cross-contact cannot be fully guaranteed. Please inform our team so we can guide you.

Not at the moment. Because we serve real premium ice cream, we want to ensure it never arrives melted or compromised. Quality is our top priority, and we can’t guarantee the best experience once an order leaves our hands.

For now, we offer online ordering with in-store pickup. Delivery options may become available in the future as we explore ways to maintain the same level of freshness and quality you enjoy in-store.

Everything is made fresh to order and nothing is prepared in advance, so please allow at least 10 minutes. Timing may vary depending on what you order and how busy we are.

We source only real premium ice cream—never frozen dairy desserts—chosen for its flavor and quality. It’s made exclusively for us by one of the top producers, following our requirements to ensure you enjoy nothing but the best. Explore our available flavors here.

Yes! Our handcrafted explosive milkshakes are made with premium real ice cream and served in a keepsake mason jar. Bring your jar back for $2 off your next shake. Menu.

Yes! We have over 32 premium flavors including Superman, Cookie Monster, Strawberry Shortcake, and Butter Pecan. Vegan and no-added-sugar options are also available. Menu.

Yes! Our funnel cakes are fried fresh and made pink for that Sweet Spot twist. Choose a classic with powdered sugar or one of our signature creations with fresh fruit and toppings. Menu.

Yes! Our churros are fried fresh and served warm with ice cream, whipped cream, drizzled sauces, and toppings. Try our Birthday Cake Churro—it’s a celebration in every bite. Menu.

Yes! Each order includes nine warm mini doughnut puffs with your choice of dipping sauce. Add ice cream and toppings for the perfect indulgence. Menu.

Yes! Our dessert charcuterie board comes loaded with churros, funnel cakes, mini doughnuts, fresh fruit, and three dipping sauces—perfect for sharing (or not). Menu.

Yes! Our smoothies are non-dairy and made with real fruit in flavors like coconut, mango, peach, strawberry, banana, and more. Menu.

Yes! Our lemonade is made fresh with just three ingredients—lemons, water, and a touch of sugar—for the most refreshing taste. Menu.

Yes! Our popping boba lemonades are fruity, colorful, and bursting with popping pearls for a fun twist. Menu.

Yes! Our sangria is deliciously refreshing and packaged in a stylish take-home bottle—perfect for any occasion. Menu.

Some locations include outdoor patios or igloo lounges depending on the season. You can check which ones offer this on our locations page.

Not at the moment. However, we’ve had many requests and plan to offer catering in the future. Stay tuned for updates!

We serve regular 22oz milkshakes, which come with free whipped cream. For our explosive milkshakes, you can change the milkshake base and ice cream flavor to anything you’d like, but toppings cannot be customized. Explore all available options on our menu page.

Yes, we rotate special desserts and flavors based on the season. Follow us on social media for updates.

Yes, we occasionally release branded shirts, cups, and tote bags. Check in-store or online for availability.

We don’t officially host private events at the moment, but we do have igloos that guests love reserving for all kinds of celebrations. Birthdays are super popular here—and we love being part of the fun! Inside tables can’t be reserved (they’re first come, first serve), so the trick is to come early and claim as many as you need.

Yes! Buy a reusable cup for and receive $2 off future coffee purchases when you bring it back.

Most of our locations have nearby parking. You can check parking availability for each store on our locations page.

Yes! We serve a full range of espresso-based drinks made with premium Italian beans—including lattes, cappuccinos, and mochas—served in our signature cups.

Some of our stores provide free Wi-Fi. You can check availability at each location on our locations page.

Bubble waffles were once a special on our menu, but we’ve since switched things up to bring you even more exciting creations. We love surprising our guests with new desserts—so keep an eye out for what’s next!

We don’t serve rolled ice cream. Instead, we focus on our signature desserts like explosive milkshakes, pink funnel cakes, churros, and more. We’re always adding fresh twists to the menu, so there’s always something new to try!

We don’t offer full corporate catering just yet, but we do make special exceptions! By reserving our venue before opening hours, offices and teams can enjoy a private sweet start to their day with our signature desserts. For more info, email us at mery@iamthesweetspot.com.

Yes! We offer a no sugar added ice cream flavor—Turtle Sundae. Our smoothies are made with fruit, so they naturally contain some fruit sugar.

Frappes were on our menu in the past, but we’ve since moved on to other exciting creations. We’re always refreshing our lineup to keep things fun—so you never know what sweet surprise might show up next!

Yes! We offer toddler-sized ice cream cups, and many families love letting kids share one of our larger desserts together.

Yes, we love giving back to our community! While we receive many requests, we’re only able to select a few charities and events each year to support.

Yes! Personal photos are always welcome. For professional shoots, please contact our team in advance at staysweet@iamthesweetspot.com.

You can book our igloo lounges through our Igloo page.

Our full menu is available online at the Menu page.

See open positions and apply on our Careers page.

Yes! You can purchase gift cards through our Gift Cards page. Gift cards can be used at any of our locations, even if purchased from a different one.

Yes! Find out how to join on our Franchising page.

Yes! With our loyalty program, you earn 1 point for every $1 spent. For every 100 points, you’ll receive $6 in rewards. Plus, you get 25 bonus points just for signing up. Join today on our Loyalty Sign-Up page.

We don’t take formal group bookings for indoor tables (they’re first come, first serve), but that doesn’t stop people from celebrating with us! 🎉 Come early and grab the tables you need. For a more private experience, you can also reserve an igloo—perfect for birthdays, gatherings, or just making it extra special.

Check our News page for the latest updates and promotions.

We serve premium italian coffee beans and a variety of espresso-based drinks. Explore all options on our menu page.

You can reach us anytime via the Contact page.

Not yet—but we’re exploring it. Stay tuned on our News page.

Yes! We accept all major credit cards including Visa, Mastercard, American Express, and Discover.

Yes! We accept Apple Pay for quick and easy checkout using your iPhone or Apple Watch.

Yes! We support contactless tap-to-pay options including Apple Pay, Google Pay, and Samsung Pay.

Yes! We accept Cash App as well as other popular digital wallets like Venmo and Zelle.

Some of our desserts are nut-free, but cross-contact is possible. See our Allergens page for details.

Yes, some items are gluten-free, like certain ice cream and smoothies. See Menu.

Yes! We offer vegan ice cream flavors, smoothies, and sorbets. See the Menu for details.

Yes! You can place your order online for pickup through our online ordering page. Please make sure to select the correct location when ordering so your treats are ready at the right store.

We only take reservations for our igloos—perfect for birthdays and private gatherings. For everything else, it’s first come, first serve. No reservations needed—just stop by anytime and enjoy dessert with us! Igloo reservations.

Yes, we occasionally sell branded mugs and jars.

Not yet—but it’s coming soon! Our exclusive Sweet Spot merch (cups, shirts, totes, and more) will be available online in the near future. Stay tuned!

Our igloos are a special experience! The cost to reserve is $89.99, including all taxes and fees. For details and availability, visit our Igloo reservations page.

Yes, you can personalize shakes and desserts.